What each message means

The messages and warnings you may meet across Kreativlo, what they mean, and who can resolve them.

Messages specific to one module live in that module's own help page.

Signing in

Message	What it means	What to do
Email or password incorrect	The combination does not match	Check again; use Forgot password if needed
Too many attempts	Too many failures in a short time	Wait a few minutes, then try again
Account deactivated	An administrator deactivated your membership	Contact your company administrator
Email not verified	The verification link has not been used	Open the verification email; check spam
Verification code wrong or expired	The two-step code does not match or has lapsed	Request a resend
Session expired	Your session or sign-in pass has lapsed	Sign in again from the portal

Opening an application

Message	What it means	Who can fix it
This module is not active for this company	The company does not subscribe to it	The company owner
Subscription expired	The subscription lapsed, past the grace period	The company owner
You do not belong to any company yet	A personal account with no membership	Ask to be invited, or create a company
You do not have access to this page	Your role does not cover it	The company administrator
Company suspended	The company has been paused	The company owner

Tell "module not active" apart from "no access"

They look similar but need different people. If a colleague can open it and you cannot, it is about roles — contact your administrator. If nobody can, it is about the subscription — contact the owner.

Managing members

Message	What it means	What to do
No seats left	Member count has reached the plan limit	Add seats, or release inactive members
Invitation expired	The invitation link has passed its validity	Resend the invitation
Email already a member of this company	That person is already in the list	Check the member list, including deactivated ones
Company cannot be deleted	It still has members	Remove all members first

Subscriptions

Message	What it means	What to do
Paid plan requires payment	A paid plan was requested without payment	Complete payment on the Billing page
Trial quota already used	One account gets one trial	Subscribe, or ask to be invited to another company
Payment link expired	The payment session passed its time limit	Open the invoice and start a new payment
Invoice not fully paid	Instalments are not yet complete	Modules activate only on full payment

If your message is not listed

Kreativlo messages normally state what failed and what to do about it. If you meet one that is confusing or missing from this list, that is a gap on our side — tell us and include a screenshot.