Questions and answers

Questions that apply across Kreativlo. Module-specific questions live on that module's own pages.

Accounts and signing in

Do I need a separate account for each application? No. One Kreativlo account opens every module your company subscribes to.

I changed employer. Do I need a new account? No. The account follows the person. The new company's administrator simply invites the same email address.

Can I belong to several companies at once? Yes. Switch through the account menu; the entire screen changes.

Why am I asked to pick a company when opening an application? Because more than one of your companies subscribes to it. Kreativlo does not guess, since opening the wrong one means looking at the wrong data.

Can an administrator see my password? No — nobody can, including the Kreativlo team. Passwords are stored in a form that cannot be read back.

Data and privacy

Is my company's data mixed with another company's? No. Every record belongs to exactly one company, and no view ever mixes two companies' data.

If we stop subscribing, is our data deleted? Not immediately. The modules lock, but the data remains stored. Export what you need before the grace period ends, because once locked you cannot open the app to export.

Who at my company can see my payslip? Only you and the holders of payroll permission — usually HR and Finance. Your direct manager cannot see it automatically.

Roles and access

Why do my menus differ from a colleague's? Because your roles differ. Kreativlo shows only what you may open.

My menu suddenly disappeared. Why? Three possibilities, most common first: you switched company, an administrator changed your role, or the module's subscription lapsed.

Who approves my leave? Your manager according to the organisation structure in the HR module — not according to your role. If it is wrong, ask HR to correct the structure.

Subscriptions

Can we buy just one module? Yes. No module requires another.

What happens after the 14-day trial? A 3-day grace period during which the applications still open fully. After that they lock until renewed. There is no automatic charge.

Can we add a module mid-period? Yes, at any time. The new module runs from its own purchase date, and existing ones are unaffected.

Why is my module still inactive after paying? If you paid in instalments, modules activate only on full payment. If it is fully paid and still inactive, contact us.

Everyday use

Can Kreativlo be used on a phone? Yes, through a browser. For attendance specifically there is a Kreatime app that is more comfortable for daily clock-ins.

Do I need to install anything? No. A modern browser and an internet connection are enough.

Does it work offline? No. Kreativlo needs an internet connection.

How do I change the language? Account menu → Appearance → Interface language. The choice is stored on your device and does not affect colleagues.

Still unanswered?

Contact us — and if your question turns out to be a common one, we add it to this page.