Signing in

Kreativlo uses one account for every application. You type your password once, at one address, and every module your company subscribes to opens without signing in again.

What you need first

Before you can sign in, your company administrator has to invite you. The invitation arrives by email with a link for setting your password.

If it has not arrived, check your spam folder first, then contact your company administrator — not us. Only your company's administrator can invite new members.

Steps

• Open the address of the application you want. For example kreativstaff.kreativlo.com for HR, or sso.kreativlo.com for the main portal.

• You will be taken to the sign-in page. The address changes to sso.kreativlo.com, but the colours and logo follow the application you came from. This is normal and deliberate — explained below.

• Enter your email and password. If your company has turned on two-step verification, you will be asked for a code sent to your email.

• You land back on the page you wanted, already signed in.

Later visits will not ask for a password again while your session is still active. Neither will moving from one application to another.

⚠️ Only one address may ever ask for your password

Recognising a fake sign-in page

Your Kreativlo password should only ever be typed at sso.kreativlo.com.

If any other page — including one that looks identical, uses the same logo, or has a similar address such as sso-kreativlo.com or kreativlo-sso.com — asks for your Kreativlo password, it is not ours. Do not fill it in, and report it to your company administrator.

Get into the habit of checking the address bar before typing a password.

This is exactly why Kreativlo deliberately keeps password forms out of the individual applications: if six applications all asked for a password, you would have no simple way of telling the real one from a fake. Full explanation here.

Belong to more than one company?

One Kreativlo account can belong to several companies at once — for instance if you work for two entities within the same group.

When more than one of your companies subscribes to the application you are opening, Kreativlo shows a company picker first. Choose the one you want.

The active company name is always visible in the top right corner. To switch, open the account menu and pick another company.

Each company's data is entirely separate

Switching companies replaces everything on screen. You will never see two companies' data mixed into one view.

If you do not have a company yet

Registering a Kreativlo account is free and creates a personal account only. A personal account has no workplace yet, so there is no data to show.

There are two ways forward:

• Get invited to an existing company — ask its administrator to invite your email address.
• Create your own company, which automatically gives you a 14-day trial. See Subscriptions and billing.

Forgotten password

On the sign-in page, choose Forgot password. A reset link is sent to your email and is valid for a limited time — if it expires, request another.

Your company administrator cannot see your password, and will never ask for it.

Common problems

What you see	What it means	What to do
Signed in, but the app says you have no access	Your company does not subscribe to that module	Contact your company administrator
Signed in but the screen is empty, no menus	Your role has not been assigned yet	Ask your administrator to give you a role
Asked to sign in over and over	The browser refuses to keep the session	Enable cookies, or leave private browsing
The verification code never arrives	The email is stuck in spam	Check spam, then request a resend
"Subscription expired" appears	Your company's subscription has lapsed	Contact the company owner — only they can renew

The full list is in What each message means.