Organisation structure

Two pages often mistaken for each other: the People Chart and Units & Structure.

Two different diagrams

	People Chart	Unit chart
Draws	People	Organisational boxes
Its lines	Who reports to whom	Division → department → team
Used for	Deciding who approves requests	Building reports per unit

Neither is a copy of the other, and both need filling in.

People Chart

Draws the manager–report lines between people. From here you can change someone's direct manager.

Changing a manager changes the request route

Leave, overtime, claims, and other requests flow along this line.

Changes apply to new requests. Those already running stay on their old chain — so changing the structure does not clear a queue that has already gone the wrong way.

Units & Structure

Three tabs: the unit chart, the list of units with their managers, and structure health.

Creating or changing a unit

Field	What it holds	Note
Unit name	The department name
Level	Division, department, unit, team, or advisory	The advisory level is drawn separately with a dashed line — outside the chain of command
Code	An abbreviation	For reports and exports
Order	A number	Sets its left-to-right position on the chart
Manager	Search by name	Decides where this unit's members' requests flow, unless a person has their own direct manager
Parent unit	The unit above it	Blank means a top-level unit
Description	Free text

Structure health

Read this tab after every significant change.

Finding	Consequence if left
A unit with no manager	Its members' requests have no automatic destination
An employee with no unit	Absent from the chart; departmental reports incomplete
A broken approval chain	Requests hang with no approver

Check this tab before blaming the system

Most "my request never reached anyone" complaints end at one of these three findings.