What each message means

Every refusal and warning Kreativstaff can show you, and what to do about it.

Grouped by when the message appears, not by menu. A message is usually remembered as "when I tried to clock in", not as "a message from the Attendance page" — so that is how they are arranged here.

The fastest way to use this page

Press Ctrl + F (or ⌘ + F) and paste in a few words from the message you saw. The wording here is deliberately the same as on screen.

When clocking in or out

Message	What it means	What to do
You have already clocked in today	It is already recorded, possibly from another device	Reload the page
Today's session is already closed	You have already clocked out	File an attendance correction if the time is wrong
No clock-in recorded today	Clocking out without a clock-in	File an attendance correction
Attendance changed on another device	Two devices wrote at the same time	Reload, then try again
Location not available	Location permission denied, or the satellite fix has not landed	Allow location access in your browser
GPS accuracy too low	The signal is too coarse to rely on	Move near a window or step outside
You are outside the office radius	You are further away than that office allows	File an attendance correction, or request WFH
Mock location detected	A location-faking app is running	Turn it off — the attempt is recorded
WFH is not enabled	Your company does not use this mode	Contact HR
No approved WFH request	Nothing is approved for that date	Request WFH first and wait for approval
Face verification required	The photo has not been taken	Take the photo at the verification step
Your face is not enrolled	You have never registered your face	Enrol once from the attendance menu
Face did not match	The match failed	Improve the lighting and try again
Leaving early needs a reason	Clocking out before the shift ends	Give the reason — it becomes an Early leave request

When filing a request

Most of the messages below come from the request rules your company has set. You can read those rules before filling anything in, in the company rules box that appears above the form.

Message	What it means
Must be filed at least N days ahead	The minimum notice rule
Cannot be filed more than N days ahead	The maximum notice rule
Cannot file for a date more than N days ago	The backdating limit
Minimum X per request · Maximum X per request	Limits on the size of a single request
Must be a multiple of X	The increment rule — for example overtime counted per half hour
Overtime is only counted from … onwards	Your company sets when overtime starts counting
You chose "Other" — describe it	The text box under that choice is required
Unrecognised option for this field	The option list has changed
Over this month's quota: A of B already used	The monthly quota, counting approved and pending
The reason must be at least N characters	The reason-length rule
Overtime limit exceeded	A daily or weekly ceiling, from regulation or a stricter company rule
Insufficient balance	Your remaining leave is less than the days requested

When approving

Message	What it means
Company rules require an attachment	The requester attached nothing — ask through the Discussion tab rather than rejecting outright
This request has already been decided	Somebody else decided it first
You cannot decide your own request	This applies to everyone, however senior
Attachments can no longer be changed	Evidence is frozen after a decision, so the decision stays auditable

When running payroll

Payroll separates two levels, and the difference matters:

Marker	What it means
Blocking	The run cannot be approved until it is fixed
Warning	Shown plainly, but the decision is yours

Message	Level	What it means and how to clear it
Negative net pay	Blocking	Deductions exceed earnings. Check salary advances, absence deductions and this month's adjustments
Deductions exceed half of wages	Blocking	Past the permitted deduction ceiling. Reduce the advance instalment, or spread it over more months
Below minimum wage	Either	The default only warns, because there are lawful arrangements such as subsidised internships. It can be made blocking
Base pay below three quarters	Warning	A pay structure problem, not a mistake in this month — which is why it does not block payday. Fix the composition in Employee Pay Data
Pay changed sharply against last month	Warning	Check the change was intended. This is the most effective mis-entry catcher in the whole Payroll menu
Employee skipped	Note	Not an error. The reason is stated, along with where to fix it
The period has not happened yet	Blocking	Pay cannot be calculated for a month still to come
This period is finalised and locked	Blocking	Corrections go in as an adjustment in the next period
The person who calculated it cannot approve it	Blocking	A second person is needed to approve

When filling in a KPI scorecard

Message	What it means	What to do
No actuals entered	The scorecard was sent without a single figure	Enter an actual for at least one indicator
Evidence required	An indicator has a figure but no attachment	Open the flagged indicator and attach the file
A reason is required	Returning a scorecard without writing why	Write the reason — the person reads it directly
The quarter is already closed	It is at its final stage	Nothing to do; open the next quarter
That stage change is not allowed	The stage has already moved	Reload the page — somebody else has probably moved it
Weights do not total one hundred percent	The two assessment halves do not add up	Fix it in KPI Settings
Grade thresholds do not descend	The thresholds are out of order	Fix it in KPI Settings; each must be lower than the one above it

Messages that apply across the whole app

Message	What it means	What to do
Your company is not subscribed to this module	Kreativstaff is not active for your company	Contact the company owner
You do not have access to this page	Your role does not include that page	See Access by role, then ask HR to adjust it
The subscription period has ended	The company subscription has lapsed	The company owner settles it in the Portal